Frequently Asked Questions
Everything you need to know about your journey into the past.
What materials are used in Burgschneider garments?
We prioritize authenticity and durability by using high-quality natural fibers, primarily 100% cotton, wool blends, and linen, designed to withstand both the rigors of battle and the festivities of the camp.
How do I find the right size for my medieval attire?
Each product page features a detailed size chart. Since historical cuts differ from modern fashion, we recommend measuring your chest, waist, and height while wearing any undergarments you plan to use with the costume.
How long does shipping take and do you ship internationally?
Yes, we ship worldwide. Orders are typically processed within 1-2 business days. Delivery times vary by region, usually taking 3-5 days for domestic orders and 7-14 days for international shipments.
What is your return policy for costumes and accessories?
We offer a 30-day return policy for all items in their original, unworn condition with tags attached. Please note that custom-made items or heavily used gear may not be eligible for a full refund.
Are your products suitable for full-contact reenactment?
Many of our tunics, trousers, and gambesons are specifically designed for historical martial arts and reenactment. However, we recommend checking the specific product description for weight and padding details.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various region-specific payment providers to ensure a secure checkout process.