Returns & Exchanges

At Burgschneider, we want you to be fully satisfied with your medieval attire, which is why we offer a 30-day return window for all items in their original, unworn condition. Whether the fit isn't right or you've changed your mind, our straightforward process ensures your journey back to us is as simple as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Place the items in their original packaging, ensuring all tags are attached and the garments are free from any signs of wear or damage.

• 3.
  Ship to the Armory

  Print your prepaid shipping label from the portal, attach it securely to your package, and drop it off at the nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.